FAQ about Dongguan Innovation Automation Tech Co., Ltd

Q1: Are you factory or trading company?

A: We are both manufacturers and traders .We sell both our own products and Other associated equipment, all equipment is manufactured and tested under our strict acceptance standards.

Q2: Can you guarantee your quality?

A: Yes, we have a strict manufacturing and installation process and all equipment is tested for three days before leaving the factory.Pneumatic and electrical components are of well-known brands.

Q3: What should I do if we are not able to operate the machine when we receive it?

A: Operation manual and video demonstration sent along with the machine to give instructions. Besides,we provide on line video chat support . we have professional after-sale group to customer 's site to solve any problems.Major overseas sales team members have a certain technical background and can quickly understand customer needs and after-sales technical issues. Provide professional services and support to overseas customers.

Q4: How could I get the spares on machines?

A:We will send extra sets of easy broken spares and accessories like O ring belt etc. Non-artificial damaged spares will be sent freely during 1 year's warranty.

Q5: Is there any insurance which I pay for to guarantee I will get the right machine?

A: We are an onsite check supplier from Alibaba. Trade Assurance provides quality protection, ontime shipment protection and 100% safe payment protection. Our factory already highest stars of the grade.

Q6.What's the payment terms and trade terms for new customers?

A: Payment terms:T/T,L/C,D/P,O/A, Western Union etc.

Q7:What's the Minimum Order Quantity and warranty?

A:MOQ:1 set Warranty:12 months,some customized products will be 24 months.

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